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MIR Associates, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our interpreting services.
We may collect the following types of information:
Name, email address, phone number, billing address, and other contact details.
Languages requested, appointment times, client and interpreter information.
Billing details collected through secure third-party payment processors.
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
To exercise your rights, contact us at Info@mir-associates.com
Our website may use cookies to enhance your user experience. You can disable cookies in your browser settings.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
For questions about this Privacy Policy, please contact:
Email: Info@mir-associates.com
Phone: (781) 270 -0308 or 1-800-545-0308
Website: www.mir-associates.com
At MIR Associates, Inc., we are committed to providing high-quality interpretation and translation services. We value our clients and strive to ensure satisfaction with every service we deliver. However, due to the nature of our services, we have established the following refund policy that is typical to most of our services:
Clients who cancel an interpretation assignment at 48 hours before the scheduled time will receive a full refund or a credit toward future services.
Cancellations made less than 24 hours before the scheduled appointment will be subject to a cancellation fee of up to 100% of the service charge, depending on the notice period and the interpreter’s travel time or preparation.
If the client fails to appear or is unavailable at the scheduled time without prior cancellation, no refund will be issued.
If our interpreter fails to appear due to an error on our part, the client will receive a full refund or the option to reschedule at no additional cost.
For written translation projects, refunds will be provided only if the cancellation is made before the project work has begun. If the project has already started, the client will be billed for the portion completed up to the cancellation time.
If a client is unsatisfied with the quality of the translation, we will review the issue and offer a revision or correction at no additional cost.
Refunds will only be considered after the revision process and if the service is still deemed unsatisfactory, at MIR Associates’ sole discretion.
If a delay occurs due to our oversight, we will issue a partial or full refund, depending on the impact and agreed-upon timeline.
To request a refund, clients must contact us via email at info@mir-associates.com within 7 business days of the service date or delivery. Please include the service details and a brief explanation of the reason for the request.
We use third-party advertising services, including Microsoft Advertising (Bing Ads), to serve ads and track performance. These services may collect data such as your IP address, browser type, and pages visited on our website, in order to deliver relevant advertising content based on your interests.
If you prefer not to receive personalized ads from Microsoft, you can opt out by visiting the Microsoft opt-out page:
🔗 https://account.microsoft.com/privacy/ad-settings/
For more information on how Microsoft collects and uses your data, please review the Microsoft Privacy Statement:
🔗 https://privacy.microsoft.com/privacystatement